How can we help?
Documentation for Faction Networks — set up your network, manage users and devices, deploy Pods, and dig into the security architecture.
Pilot Program
For pilot participants. Your builds, what is in them, and how to tell us what you find.
Before you go further
Start here to understand Faction and get your first network up and running in minutes.
Learn About Faction
What Faction does, how it works, and how it compares to VPNs, ZTNA/SDN, and mesh tools.
Quick Start
Seven steps from nothing to a working network you have used once, in order, each with its own guide.
Backup & Recovery
Seed phrase, server backup and Shamir secret sharing — and how to get back in if a device is lost.
Faction Pod Primer
What a Pod is for, what it does, the two modes, and the four steps to your first device behind one, in plain language.
Documentation by User Type
Help content & information tailored to your role and technical sophistication.
Use Faction day to day
For Faction Members and Guests: install the app, manage your profile and backups, create and join networks and groups, share files, and access OT & IoT devices behind Pods.
Open the guidesRun and secure the network
Create a faction, approve users and devices, manage groups and Pods, oversee certificates, and set backup policy.
Open Administrator GuideManage Faction for clients
Deploy and secure Faction on behalf of customers — the access model, RMM and OT/IoT use cases, and how to partner with Faction.
Open MSP PortalLearn More
In depth information and learning tailored to technically sophisticated users.
Feature Reference Guide
The full feature-by-feature reference — setup, sharing, devices, groups, Pods, settings, backups and troubleshooting, in more depth than the everyday guides.
Pod Reference Guide
The full hardware guide: in the box, ports and radio, operating modes in depth, management, security, troubleshooting and specifications.
Knowledge Base
The technical reference for the platform — architecture, hardware, encryption, deployment and firewall rules. For engineers, architects and IT staff, whoever they work for.
White Papers
Longer-form papers from Faction Networks, each stating what is shipped, designed and planned. Readable copy plus the PDF of record.